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Enjoy this panel discussion on the topic of customer experience from the Social Biz Atlanta Conference. The participants are Ashish Bisaria, Senior Vice President of Customer Experience at Manheim, along with Rob Houser, Senior Director of Product Management for Sage Software.  As well as Esteban Kolsky, Founder and Principal of ThinkJar and host, Ginger Conlon, Editor-in-Chief at Direct Marketing News.

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Host Ginger Conlon: Can you talk a little bit about what customer experience means Read More

The post Using Customer Experience to Drive Future Improvements appeared first on Small Business Trends.

“Necessity is the mother of invention,” right? I think, however, a good case could also be made for panic being the father in that equation.

Being a cartoonist means having deadlines be they from a client or self-imposed. Early on, they really stressed me out. But these days, I’m pretty comfortable with them because I recognize them for what they offer us creative folk – a good kick in the pants.

In fact, just last week I was completely out Read More

The post An Innovative Way Out Of This Mess appeared first on Small Business Trends.

It’s a fair question.  It’s one that he’s asking himself. So let’s find out why.

It’s a Different World

Grandpa (and/or grandma) may not be having the retirement experience that they thought they’d be having, especially if grandpa was the victim of a corporate downsizing a couple of years before he was supposed to retire.

When grandpa started working, corporate ladder-climbing was the norm. He was led to believe that if he worked hard and made all the right moves, Read More

The post Working After Retirement: Should Grandpa Buy A Franchise? appeared first on Small Business Trends.